What can I return?

Damaged, defective and/or incorrectly supplied books and DVDs

You must notify us in writing within 21 days of dispatch of the item. You must tear out the first 15 pages of the book and post them back to us or post the DVD disc(s) to us and we will replace the product with another copy of the same product (provided the product is returned in mint condition in the case of a DVD) and will post it to you free of charge. If another copy of the same product is not available, we will refund the full amount of the purchase.

How to return an item

Step 1

Put the packing slip/invoice with your product and include a brief note describing the defect before sealing it in a new parcel. Please also email a photograph of the defect to rowan@peterflackproductions.com.

Post to:
Peter Flack Productions
Rowan Dickerson
311 West Meadow Drive
Mechanicsburg
Pennsylvania
PA 17055
USA

To speed up your refund, it is advisable to forward us all details with regards to your return.

Step 2

Once we receive your returned item and photograph of the defect, we will post you a replacement copy or if there is none we will refund your money as soon as we have verified that everything is in order. We will immediately refund your Paypal account.

Cancellation of orders

You have the right to cancel any order within 7 days of placing it. We will immediately refund your Paypal account.